iHealth — Privacy Policy & Support

Privacy Policy

Last updated: 01/05/2025

iHealth ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use the iHealth mobile application and associated services.

1. Information We Collect

Personal information: name, email address, phone number, date of birth, gender, and profile information.
Medical information: appointment details, health history, prescriptions, diagnostic reports, notes you provide for consultations.
Payment information: billing address and payment method details (note: full card numbers and sensitive payment data are processed by third-party payment processors and are not stored on our servers unless you explicitly opt in and we indicate otherwise).
Usage and technical data: device type, operating system, app usage logs, IP address, and crash reports.

2. How We Use Your Information

We use collected data to:

Provide, maintain, and improve our services, including appointment booking and telemedicine.
Process transactions, send confirmations, reminders, and relevant notifications.
Enable chat and secure video consultations with healthcare providers.
Store and present medical records, prescriptions, and diagnostic reports.
Analyze usage to detect and fix bugs, and enhance user experience.

3. Information Sharing & Disclosure

We do not sell your personal information. We may share information with:

Healthcare professionals and clinics you interact with via iHealth, so they can deliver care.
Service providers that perform services on our behalf (payment processors, cloud hosts, communication providers).
Legal or regulatory authorities when required by law or to protect the rights, safety, or property of iHealth and our users.

4. Third‑Party Services

We use third‑party services for payments, analytics, crash reporting, and communications. These providers have their own privacy policies; we recommend reviewing them for details on how they use your data.

5. Data Security

We implement reasonable technical and organizational measures to protect your data — for example encryption in transit (TLS) and access controls. However, no system is completely secure; if a breach occurs, we will follow applicable notification laws.

6. Data Retention

We retain personal and medical information as long as necessary to provide services and as required by law. You may request deletion of your account and data (subject to legal retention requirements).

7. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction, portability, and the right to object to certain processing. To exercise these rights, contact us using the details below.

8. Children

iHealth is not directed to children under 13. We do not knowingly collect personal information from children under applicable age thresholds. If you believe we have collected data about a child, please contact us to request deletion.

9. Changes to This Policy

We may update this Privacy Policy. When changes are significant, we will notify users in the app and update the date above.

10. Contact

Email	mails@ihealthhqs.com
Phone	+234 802 362 5565
Website	www.ihealthhqs.com

For privacy-specific requests (access, deletion, objections), please include the email associated with your iHealth account and a brief description of the request.

Support

Need help? Contact iHealth support using any of the channels below.

How to Reach Us

Email	mails@ihealthhqs.com
Phone	+234 802 362 5565
Website	www.ihealthhqs.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday & Public Holidays: Closed

Typical Response Time

We aim to respond to support requests within 24 hours during business days. For urgent clinical issues, please contact local emergency services or your healthcare provider directly.

Common Topics

Booking, rescheduling, or cancelling appointments
Payment and refund inquiries
Troubleshooting chat or video consultations
Accessing prescriptions, reports, or past appointment history
Managing family member profiles

How to Submit a Support Request

Email mails@ihealthhqs.com with your name, registered email or phone, a short description of the issue, and any relevant screenshots.
Call +234 802 362 5565 for account or payment-related assistance.
Visit our website at www.ihealthhqs.com to access FAQs and support articles (coming soon).

If your request concerns medical advice, remember that support can help with the app but cannot replace clinical care. For emergencies, dial local emergency services immediately.

Contact & Legal

Company and legal information

If you need legal or corporate contact, please send an email to mails@ihealthhqs.com and include "Legal / Corporate" in the subject line.